Experienced
Our team all have experience leading customer, digital and data transformation programs for large organisations and understand the challenges that your people and organisation face.
Driving Growth Through Customer Transformation
We transform your customer strategy in collaboration with your people, always based on insight, to deliver market leading customer outcomes and sustainable growth.
We provide short term highly experienced Customer, Marketing, Digital and Analytics advisers to partner with your existing team to determine the change in people, strategy and operations you need to enable you to thrive.
How We Work
We never advise from the sidelines.
We work alongside you, to support your needs with a focus on closing the gaps in your organisation's customer strategy to deliver great customer outcomes and sustainable growth.
What makes us different, is that once the plan is agreed we then work closely with your team to share best practice and methodologies to prioritise the road map, support go to market plans, and develop the operating rhythm to ensure the team is skilled to execute the strategy brilliantly.
Our Services
We are highly experienced Customer, Marketing, Digital and Analytics advisers who partner with your team to determine the change in people, strategy and operations you need to thrive.
Strategic Advisory
Working closely with the executive and senior leadership teams we specialise as a strategic advisory for customer, brand, marketing, digital and data transformation focusing on the things that matter
Optimisation & Implementation
Working with your team we improve your customer experiences, customer lifetime value, voice of customer program, targeting, segmentation, automated marketing program, data, analytics, sales enablement and digital road maps.
Your Team
Ant is the director and founder of the Customer People and has a strong network of professional strategic marketers and agencies with proven experience to call on to create the team you need to drive growth. By building authentic experiences and executable strategies we will help you challenge the status quo and will do so through a rewarding and enjoyable partnership that is focused on results, clarity, and collaboration.
Ant Dureau
Ant is a strategic adviser who has worked as an executive and non-executive director at iconic Australian and International brands in the telecommunications, finance and aged care industries. He has developed through years of best practice a reputation for delivering transformational growth in complex industries with a particular strength in building and executing CVM and retention plans.